Refund policy

RIGHT OF WITHDRAWAL (ONLY APPLICABLE TO CONSUMERS)

9.1 The Consumer has the right to terminate the Agreement without giving reasons within fourteen (14) calendar days from the day of receipt of the Product or the last Product of all Products if multiple Products have been ordered in the same order (the Cooling-off Period). Further information about returning Products, including instructions and conditions, is available on the Website under the heading 'Returns' .
9.2 The right of withdrawal only applies to Products that have not been made to specifications (custom-made work).
9.3 During the Cooling-off Period, the Consumer shall handle the Product(s) and packaging with care. The Consumer shall only unpack the Product to the extent necessary to assess whether they wish to keep the Product. The starting point here is that the Consumer may only handle and inspect the Product(s) as he would be allowed to do in a physical store. Testing the Product, for example by using it on water, is not permitted during the Cooling-off Period. The Consumer is only liable for any reduction in the value of the product resulting from handling the Product in a manner that goes beyond what is permitted.
9.4 If the Consumer wishes to exercise the Right of Withdrawal, the Consumer must notify ROODE Boards of his name, the name of the Product, the number of Products and the order number and his invocation of the Right of Withdrawal by means of the model withdrawal form at the bottom of the General Terms and Conditions / on the Website, the return form of ROODE Boards or in any other unambiguous manner, for example by email, letter or telephone (as referred to in Article 2.2). ROODE Boards will send the Consumer a confirmation of receipt of the return notification as soon as possible.
9.5 The Consumer shall return the Product to ROODE Boards as soon as possible, but no later than 14 days from the day following the notification referred to in Article 9.4. The Consumer shall in any case have fulfilled this obligation if the Product/Products have been returned to ROODE Boards within this period. If the Consumer exercises their Right of Withdrawal, they shall return the Product with all accessories and in its original condition and packaging to the address of ROODE Boards. The risk and burden of proof of the timely and correct exercise of the Right of Withdrawal rests with the Consumer.
9.6 The Consumer shall bear the costs of returning the Product(s).
9.7 Products must be complete and, as far as reasonably possible, returned in their original condition and with the accessories supplied. If a Product is damaged, used, modified or otherwise deteriorated in quality, ROODE Boards reserves the right to deduct the decrease in value of the Products (up to a maximum of 100%) from the purchase price to be refunded.
9.8 ROODE Boards will refund the purchase price – and the shipping costs charged – with due observance of Article 9.7 – within fourteen (14) calendar days after the Consumer has reported the Products to ROODE Boards. ROODE Boards will only refund the purchase price once the Products have been received by ROODE Boards or once the Consumer has provided proof that the Product have been returned.
9.9 The risk of damage and/or loss of the Products rests with the Consumer until the moment of delivery to ROODE Boards at the specified address, unless expressly agreed otherwise. If ROODE Boards does not receive the Product as returned by the Consumer, or if ROODE Boards is entitled to depreciate the Product's value (as stipulated in Article 9.7), the Customer shall be liable for repayment of (a portion of) the purchase price.
9.10 If the Consumer has opted for a more expensive method of delivery than the standard delivery, ROODE Boards will not be required to reimburse the additional costs for the more expensive method. For reimbursement, ROODE Boards will use the same payment method as used by the Consumer.
9.11 For the avoidance of doubt, Customers other than Consumers are not entitled to withdrawal Products.

Download the withdrawal form here